Privacy Policy - Scenic View Agency

1. Introduction

Scenic View Agency ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website scenicviewagency.com (the "Site") or interact with our services.

By using our Site or services, you consent to the data practices described in this policy. If you do not agree with this Privacy Policy, please do not access or use our Site.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

Request an insurance quote through our online form
Schedule an appointment with one of our agents
Contact us via phone, email, or live chat
Subscribe to our newsletter or marketing communications

This information may include:

Full name (first and last)
Date of birth
Physical address (street, city, state, zip code)
Phone number (mobile or landline)
Email address
Insurance coverage needs and preferences
Any additional information you choose to provide

2.2 Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and browsing activity, including:

IP address and geographic location
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses
Clickstream data and navigation patterns

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our Site. These technologies help us understand user behavior, remember your preferences, and improve our services. You can control cookies through your browser settings, but disabling them may limit your ability to use certain features of our Site.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide insurance quotes: Process your quote requests and match you with appropriate insurance products
To communicate with you: Respond to inquiries, schedule appointments, and provide customer support
To improve our services: Analyze Site usage and user feedback to enhance our offerings
To send marketing communications: With your consent, send promotional emails, newsletters, and special offers
To comply with legal obligations: Meet regulatory requirements and respond to lawful requests
To prevent fraud: Detect and prevent fraudulent activities and protect our users

4. Text Messaging and TCR Compliance

4.1 Consent to Receive Text Messages

By providing your mobile phone number and opting in to receive text messages from Scenic View Agency, you expressly consent to receive:

Appointment reminders and confirmations
Insurance quote updates and follow-ups
Policy renewal notifications
Promotional offers and insurance tips (if you opt in to marketing messages)
Service-related alerts and updates

4.2 Message Frequency

The frequency of text messages will vary depending on your interactions with us. You may receive:

Transactional messages: As needed for appointments, quotes, and policy updates
Marketing messages (if opted in): Up to 4 messages per month

4.3 Message and Data Rates

Message and data rates may apply based on your mobile carrier's plan. Please check with your carrier for details. We are not responsible for any charges incurred from your mobile carrier.

4.4 How to Opt Out

You can opt out of receiving text messages at any time by:

Replying STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message
Contacting us at 855-598-2822 or [email protected]

After you opt out, you will receive a confirmation message and will no longer receive marketing text messages. However, you may still receive transactional messages related to active insurance quotes or policies.

4.5 Help and Support

For help with text messages, reply HELP to any message or contact us at (970) 315-4628.

4.6 The Campaign Registry (TCR) Compliance

Scenic View Agency is registered with The Campaign Registry (TCR) for all SMS campaigns. We comply with all applicable regulations including:

Telephone Consumer Protection Act (TCPA)
CAN-SPAM Act
CTIA Messaging Principles and Best Practices
Mobile carrier requirements and guidelines

4.7 No Condition of Purchase

Your consent to receive text messages is not a condition of purchasing any goods or services from Scenic View Agency. You can still receive insurance quotes and services without opting in to text messages.

5. Sharing Your Information

We may share your information with the following parties:

5.1 Insurance Carriers

As an authorized representative of Farmers Insurance, we share your information with Farmers Insurance Group of Companies and their affiliated companies for the purpose of obtaining the insurance quotes that you have requested. In cases where the risk falls outside of Farmers Insurance underwriting appetite, we may share your information with other insurance carriers to obtain competitive quotes on your behalf. The information shared is limited to what is necessary to process your quote requests, underwrite policies, and provide insurance services. Each carrier maintains its own privacy policy governing their use of your information.

5.2 Service Providers

We work with third-party service providers who assist us in operating our website, conducting our business, and servicing you. These providers include:

CRM and database management systems
Email and SMS marketing platforms
Calendar and scheduling tools
Website analytics and optimization tools
Payment processors

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

5.5 No Sale of Personal Information

Scenic View Agency does not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of data in transit (SSL/TLS)
Secure data storage with access controls
Regular security audits and vulnerability assessments
Employee training on data protection and privacy
Bot protection and fraud detection systems (Cloudflare Turnstile)

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal obligations)
Opt-out: Opt out of receiving marketing communications
Data portability: Request a copy of your data in a portable format
Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, please contact us at 855-598-2822 or [email protected]. We will respond to your request within 30 days.

8. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

Posting the updated policy on our Site with a new "Last Updated" date
Sending you an email notification (if you have provided your email address)

Your continued use of our Site or services after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Scenic View Agency

1015 W Horsetooth St.

Ste. 203, Unit E

Fort Collins, CO 80526

Phone: 855-598-2822

Email: [email protected]

License: CO License #852298

12. Colorado Privacy Rights

As a Colorado resident, you have the following rights under the Colorado Privacy Act:

Right to Access: You may request confirmation of whether we are processing your personal data and access to such data.
Right to Correction: You may request correction of inaccuracies in your personal data.
Right to Deletion: You may request deletion of your personal data.
Right to Data Portability: You may request a copy of your personal data in a portable and readily usable format.
Right to Opt Out: You may opt out of the processing of your personal data for purposes of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects.

To exercise these rights, please contact us at 855-598-2822 or [email protected]. We will respond to your request within 45 days.

Effective Date: This Privacy Policy is effective as of February 13, 2026 and governs our collection, use, and disclosure of your information from that date forward.